--- title: "Privacy Policy — Flame Solutions Ltd" description: "How Flame Solutions Ltd collects, uses and protects the personal information you share when enquiring about passive fire protection services." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://flamesolutions.co.uk/#organization", "name": "Flame Solutions Ltd", "url": "https://flamesolutions.co.uk", "logo": "https://flamesolutions.co.uk/favicon.png", "telephone": "+447400436839", "email": "flamesolutionsltd@gmail.com", "address": { "@type": "PostalAddress", "streetAddress": "6 Byron Avenue", "addressLocality": "Coulsdon", "postalCode": "CR5 2JR", "addressRegion": "Surrey", "addressCountry": "GB" }, "founder": { "@type": "Person", "name": "Michael Sully" } }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://flamesolutions.co.uk/#website", "url": "https://flamesolutions.co.uk", "name": "Flame Solutions Ltd", "inLanguage": "en-GB", "publisher": { "@id": "https://flamesolutions.co.uk/#organization" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://flamesolutions.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "https://flamesolutions.co.uk/privacy-policy" } ] } ] --- [flamesolutionsltd@gmail.com](mailto:flamesolutionsltd@gmail.com)Serving London · Kent · Sussex · Surrey [](https://www.instagram.com/flamesolutionsltd/)[07400 436839](tel:+447400436839) [![Flame Solutions Ltd](/__l5e/assets-v1/8937fb61-d54f-4b77-aea7-a3f11a843ae3/flame-solutions-logo.png)](/) [Home](/)[About](/about) [Services](/services) [Areas](/areas) [Our Work](/our-work)[Reviews](/reviews)[Contact](/contact) [](https://www.instagram.com/flamesolutionsltd/)[Request Estimate →](/contact) We use essential cookies only, to make this site work. [Cookie policy](/cookie-policy) OK 1. [Home](/) 2. Privacy Policy Legal # Privacy Policy Last updated: 23 July 2026 ## 1\. Who we are Flame Solutions Ltd ("we", "us", "our") is the data controller for personal information collected through this website. Our registered address is 6 Byron Avenue, Coulsdon, CR5 2JR. You can contact us at [flamesolutionsltd@gmail.com](mailto:flamesolutionsltd@gmail.com) or on 07400 436839. ## 2\. What we collect When you enquire through our contact form, phone or email, we may collect: - Your name and, if relevant, the organisation you represent - Email address and phone number - The building address or site details you share for the estimate - Any documents you attach or details of the scope you describe ## 3\. How we use it We use your information to: - Reply to your enquiry and issue an estimate - Deliver the services you've engaged us for - Keep records for insurance, tax and regulatory compliance Our lawful bases are (a) taking steps at your request prior to entering a contract, (b) legitimate interests in operating our business, and (c) compliance with our legal obligations. ## 4\. Sharing We do not sell your personal information. We share it only with service providers that help us run the business — such as our email host, form processor and accounting software — and with regulators, insurers or authorities where legally required. ## 5\. Retention Enquiry records are held for up to 24 months. Records relating to work delivered are held for the periods required by tax, insurance and construction record-keeping obligations (typically at least six years). ## 6\. Your rights Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any of these rights, email us at [flamesolutionsltd@gmail.com](mailto:flamesolutionsltd@gmail.com). You can also complain to the Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk). ## 7\. Cookies This website uses only essential cookies required for it to function correctly. If we add analytics or marketing cookies in future, we will update this policy and request your consent where required. ## 8\. Changes We may update this policy from time to time. The "last updated" date above will change to reflect any revision. ![Flame Solutions Ltd](/__l5e/assets-v1/8937fb61-d54f-4b77-aea7-a3f11a843ae3/flame-solutions-logo.png) Certified passive fire protection — fire doors, fire stopping and compartmentation — led by BM TRADA third-party certified specialist Michael Sully. [07400 436839](tel:+447400436839) [flamesolutionsltd@gmail.com](mailto:flamesolutionsltd@gmail.com) 6 Byron Avenue, Coulsdon, CR5 2JR Monday – Saturday: 7:00am – 7:00pm [](https://www.instagram.com/flamesolutionsltd/) Services - [Certified Fire Door Installation](/services/fire-door-installation) - [Fire Door Maintenance & Repairs](/services/fire-door-maintenance-repairs) - [Fire Stopping Services](/services/fire-stopping) - [Compartmentation](/services/compartmentation) - [Fire Door Surveys](/services/fire-door-surveys) - [FRA Passive Fire Repairs](/services/fra-passive-fire-repairs) - [Service Penetration Fire Sealing](/services/service-penetration-fire-sealing) - [Linear Gap & Joint Fire Sealing](/services/linear-gap-joint-fire-sealing) - [Fire-Rated Air Transfer Grille Installation](/services/fire-rated-air-transfer-grille-installation) Service Areas - [London](/areas/london) - [Kent](/areas/kent) - [Sussex](/areas/sussex) - [Croydon](/areas/croydon) - [Surrey](/areas/surrey) - [Sutton](/areas/sutton) - [Bromley](/areas/bromley) - [Sevenoaks](/areas/sevenoaks) - [Crawley](/areas/crawley) Company - [About](/about) - [Our Work](/our-work) - [Reviews](/reviews) - [Contact](/contact) - [Privacy Policy](/privacy-policy) - [Terms & Conditions](/terms-conditions) - [Cookie Policy](/cookie-policy) © 2026 Flame Solutions Ltd. Company registered in England & Wales. BM TRADA, Constructionline Silver, SafeContractor and SIPS credentials are held by Michael Sully, registered under our associated company Sully Form Ltd. No warranty is offered. [Call](tel:+447400436839)[Request Estimate](/contact)