Privacy Policy
Last updated: 23 July 2026
1. Who we are
Flame Solutions Ltd ("we", "us", "our") is the data controller for personal information collected through this website. Our registered address is 6 Byron Avenue, Coulsdon, CR5 2JR. You can contact us at flamesolutionsltd@gmail.com or on 07400 436839.
2. What we collect
When you enquire through our contact form, phone or email, we may collect:
- Your name and, if relevant, the organisation you represent
- Email address and phone number
- The building address or site details you share for the estimate
- Any documents you attach or details of the scope you describe
3. How we use it
We use your information to:
- Reply to your enquiry and issue an estimate
- Deliver the services you've engaged us for
- Keep records for insurance, tax and regulatory compliance
Our lawful bases are (a) taking steps at your request prior to entering a contract, (b) legitimate interests in operating our business, and (c) compliance with our legal obligations.
4. Sharing
We do not sell your personal information. We share it only with service providers that help us run the business — such as our email host, form processor and accounting software — and with regulators, insurers or authorities where legally required.
5. Retention
Enquiry records are held for up to 24 months. Records relating to work delivered are held for the periods required by tax, insurance and construction record-keeping obligations (typically at least six years).
6. Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any of these rights, email us at flamesolutionsltd@gmail.com.
You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
This website uses only essential cookies required for it to function correctly. If we add analytics or marketing cookies in future, we will update this policy and request your consent where required.
8. Changes
We may update this policy from time to time. The "last updated" date above will change to reflect any revision.